Enter Question here: HP F380 photo printer, offline

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Enter Question here: HP F380 photo printer, offline

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Enter Question here: HP F380 photo printer, offline

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Ann-Jo Proos

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Enter Question here: HP F380 photo printer, offline

« on: 19.07.07, 18:36:41 »

I have a HP F380 photo printer, the problem is that when the printer goes offline(this just happens during a print request and it is not possibly to delete the printrequest it just stays in the file) I'am not able to get the printer online anymore. All I can do is install the printer again completly with a cd. But the next problem is I have changed systems from XP to Vista and the CD will work for Vista. I have already downloaded the new drivers, but now I have to do it again. HP cannot help me.
So can someone else help me please?

With kind regards,

Ann-Jo Proos


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nico

Administrator (7.099)

Re: Enter Question here: HP F380 photo printer, offline

« Reply #1 on: 19.07.07, 19:38:31 »

Bonsoir

So the printer worked wine with Win XP but now is making problem with Vista, even when you have the new Vista drivers installed?

I have just searched arround a bit, discovering that there are more people having problems with this printer:

- http://www.cnet.com.au/printers/multifunction/0,239035478,339272643,00.htm
- http://forums.pcworld.com/forums/viewtopic.php?p=34253

On the HP.com site of the printer it says_

Quote

Certain Windows Vista product features require advanced or additional hardware. See http://www.microsoft.com/windowsvista/getready/hardwarereqs.mspx and http://www.microsoft.com/windowsvista/getready/capable.mspx for details. Windows Vista Upgrade Advisor can help you determine which features of Windows Vista will run on your computer. To download the tool, visit www.windowsvista.com/upgradeadvisor.

If that doesn't help, they offer this:

Quote

Get product questions answered toll-free, 24 x 7, or via e-mail in as little time as an hour—at ]www.HP.com/go/totalcare

I hope this helps you?


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Milton Akridge

Guest

Re: Enter Question here: HP F380 photo printer, offline

« Reply #2 on: 30.08.08, 21:40:29 »

Restarting the print spooler service may do it. Have F380, occasionally hangs when trying to delete documents in queue.Can't hurt.
Go to Control Panel> Administrative Services> Services. Click on list and scroll down to Print Spooler. The service description in the upper right of the window will offer a restart option. Just click it.