as long as its new and out-of-the-box (with a pre-installed Windows and all the drivers already) I would return it to the shop to let them fix it - thats what you have warranty for
But, what exactly is not working? Did you try with different cds/dvds?
Hello, Does anyone know or HL-DT-ST DVDRAM GSA-T20N ATA lightscribe supports? I bought a notebook with lightscribe sofeware and a HL-DT-ST DVDRAM GSA-T20N ATA dvdwriter, but the software does not recoqnice the writer. Anyone?