Enter Question here: HP F380 photo printer, offline


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Enter Question here: HP F380 photo printer, offline



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Enter Question here: HP F380 photo printer, offline

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Ann-Jo Proos
Guest

Enter Question here: HP F380 photo printer, offline




I have a HP F380 photo printer, the problem is that when the printer goes offline(this just happens during a print request and it is not possibly to delete the printrequest it just stays in the file) I'am not able to get the printer online anymore. All I can do is install the printer again completly with a cd. But the next problem is I have changed systems from XP to Vista and the CD will work for Vista. I have already downloaded the new drivers, but now I have to do it again. HP cannot help me.
So can someone else help me please?

With kind regards,

Ann-Jo Proos


nico
Administrator (7.348)  
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Re: Enter Question here: HP F380 photo printer, offline


Bonsoir Smiley

So the printer worked wine with Win XP but now is making problem with Vista, even when you have the new Vista drivers installed?

I have just searched arround a bit, discovering that there are more people having problems with this printer:

- http://www.cnet.com.au/printers/multifunction/0,239035478,339272643,00.htm
- http://forums.pcworld.com/forums/viewtopic.php?p=34253

On the HP.com site of the printer it says_

Quote
Certain Windows Vista product features require advanced or additional hardware. See http://www.microsoft.com/windowsvista/getready/hardwarereqs.mspx and http://www.microsoft.com/windowsvista/getready/capable.mspx for details. Windows Vista Upgrade Advisor can help you determine which features of Windows Vista will run on your computer. To download the tool, visit www.windowsvista.com/upgradeadvisor.

If that doesn't help, they offer this:

Quote
Get product questions answered toll-free, 24 x 7, or via e-mail in as little time as an hour—at ]www.HP.com/go/totalcare


I hope this helps you?


Milton Akridge
Guest
Re: Enter Question here: HP F380 photo printer, offline


Restarting the print spooler service may do it.  Have F380, occasionally hangs when trying to delete documents in queue.Can't hurt.
Go to Control Panel> Administrative Services> Services.  Click on list and scroll down to Print Spooler.  The service description in the upper right of the window will offer a restart option.  Just click it.


Milton Akridge
Guest
Re: Enter Question here: HP F380 photo printer, offline


Sorry, read "upper left" of window.
Restarting the print spooler service may do it.  Have F380, occasionally hangs when trying to delete documents in queue.Can't hurt.
Go to Control Panel> Administrative Services> Services.  Click on list and scroll down to Print Spooler.  The service description in the upper right of the window will offer a restart option.  Just click it.

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